Privacy Policy

Last Updated: March 15, 2025

Effective Date: January 1, 2025

Introduction and Scope

At Pymbex, we understand that your financial data and personal information require the highest level of protection. This privacy policy explains how we collect, use, store, and safeguard your information when you use our investment trend analysis platform and related services.

This policy applies to all users of pymbex.vip, our mobile applications, and any services we provide. By accessing our platform, you acknowledge that you've read and understood these privacy practices.

We're committed to transparency about our data practices and compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

Account and Profile Information

When you create an account with Pymbex, we collect basic identification details including your name, email address, phone number, and professional information relevant to your investment interests. We also store your account preferences and notification settings.

Financial and Investment Data

To provide personalized investment trend analysis, we may collect information about your investment goals, risk tolerance, portfolio preferences, and financial planning objectives. We never store actual account numbers or direct access to your investment accounts.

Platform Usage Information

We automatically collect data about how you interact with our platform, including pages viewed, features used, time spent on different sections, search queries, and clicking patterns. This helps us understand user behavior and improve our services.

Technical and Device Information

Our systems collect technical data including your IP address, browser type, operating system, device identifiers, and connection information. We use this data for security purposes and to ensure our platform works properly across different devices and browsers.

How We Use Your Information

We use your personal information for several specific purposes that directly relate to providing and improving our investment trend analysis services:

Delivering personalized investment trend reports and market analysis based on your stated interests and goals
Maintaining and securing your account, including identity verification and fraud prevention measures
Sending you important updates about market conditions, platform changes, and service announcements
Improving our algorithms and analytical tools through aggregated usage pattern analysis
Providing customer support and responding to your questions or concerns
Ensuring compliance with financial regulations and legal requirements in Canada
Conducting research and development to enhance our platform's capabilities and user experience

We process your information based on your consent, our legitimate business interests, and legal obligations. You can withdraw consent for marketing communications at any time through your account settings.

Data Sharing and Third Parties

We maintain strict controls over how your information is shared. Here's when and why we might share your data:

Service Providers and Partners

We work with carefully selected third-party companies that help us operate our platform, including cloud hosting providers, data analytics services, and customer support tools. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by Canadian law, court orders, or regulatory requests from financial authorities. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

If Pymbex undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide advance notice and ensure your privacy rights remain protected under any new ownership.

We never sell your personal information to third parties for their marketing purposes. Any data sharing is done with your explicit consent or as described in this policy.

Your Privacy Rights

Under Canadian privacy law, you have several important rights regarding your personal information:

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days of your request.

Correction and Updates

If any of your personal information is inaccurate or incomplete, you have the right to have it corrected. You can update most information directly through your account settings.

Withdrawal of Consent

You can withdraw your consent for certain data processing activities, such as marketing communications or optional data collection for service improvements.

Account Deletion

You can request deletion of your account and associated personal information. We'll remove your data within 60 days, except for information we're legally required to retain.

To exercise any of these rights, contact our privacy team using the information provided at the end of this policy. We'll verify your identity and respond to your request promptly.

Data Security and Protection

We implement comprehensive security measures to protect your personal and financial information:

Technical Safeguards

All data transmission uses industry-standard TLS encryption. Our databases are encrypted at rest, and we employ multi-factor authentication for all administrative access. Regular security audits and penetration testing help identify and address potential vulnerabilities.

Access Controls

We limit access to your personal information to employees and contractors who need it to perform their job functions. All staff receive privacy and security training, and we maintain detailed access logs for audit purposes.

Incident Response

We have established procedures for responding to potential data breaches. If a security incident affects your personal information, we'll notify you and relevant authorities within the timeframes required by Canadian law.

While we implement strong security measures, no system is completely immune to threats. We encourage you to use strong, unique passwords and enable two-factor authentication on your account for additional protection.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal requirements:

Data Type	Retention Period	Reason
Account Information	Until account deletion + 7 years	Legal compliance and fraud prevention
Platform Usage Data	3 years	Service improvement and analytics
Communication Records	5 years	Customer service and dispute resolution
Financial Preferences	Until account deletion + 2 years	Regulatory requirements

When data reaches the end of its retention period, we securely delete it from our systems. Some aggregated, anonymized data may be retained indefinitely for statistical and research purposes.

International Data Transfers

Pymbex primarily stores and processes data within Canada. However, some of our service providers may process data in other countries with adequate privacy protections.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Contractual protections requiring the same level of privacy protection as provided in Canada
Verification that recipient countries have adequate privacy laws or approved certification programs
Regular audits of international service providers to ensure compliance with our privacy standards

You have the right to object to international transfers of your personal information. Contact us if you have concerns about how your data is processed outside Canada.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience and analyze platform usage:

Essential Cookies

These cookies are necessary for basic platform functionality, including maintaining your login session, remembering your preferences, and ensuring security features work properly.

Analytics and Performance

We use analytics cookies to understand how users interact with our platform, which features are most valuable, and where we can make improvements. This data is aggregated and doesn't identify individual users.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform functionality. Our cookie banner provides detailed information about the specific cookies we use and allows you to manage your preferences.

Privacy Questions and Contact Information

If you have questions about this privacy policy or concerns about how we handle your personal information, we're here to help.

Privacy Officer: Lachlan Pemberton

Email: [email protected]

Phone: +1 (450) 232-3380

Mailing Address: 1736 Quebec Ave #36, Saskatoon, SK S7K 1V9, Canada

We'll respond to privacy inquiries within 30 days. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

Policy Updates and Changes

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email and prominent notices on our platform.

Minor updates, such as clarifications or contact information changes, will be posted with an updated "Last Modified" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Your continued use of Pymbex after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account or contact us to discuss your concerns.